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Privacy policy

Privacy policy

 

Last update: 11/02/2025

Mallorca North Villas, Houses & Apartments hereinafter,  is committed to protecting your privacy and ensuring compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other privacy laws.

This policy explains how we collect, use, protect, and share the personal information of users who visit our website and use our vacation rental services.

1. Information We Collect

We may collect the following types of personal data:

  • Identification data: Name, surname, ID/passport, date of birth.
  • Contact details: Email address, phone number, postal address.
  • Booking information: Check-in and check-out dates, number of guests, special requests.
  • Payment details: Credit/debit card information, bank account details (processed through secure payment gateways).
  • Browsing data: IP address, device type, cookies, and website behavior.

2. Purpose of Data Processing

We collect and use your personal information to:

  • Manage bookings and provide the contracted services.
  • Communicate with you regarding your booking or inquiries.
  • Comply with legal obligations (traveler registration as required by local regulations).
  • Improve user experience on our website through cookies and traffic analysis.
  • Send promotional communications and special offers (if consent has been given).

3. Legal Basis for Data Processing

We process your data based on:

  • Performance of a contract: Necessary to manage your booking.
  • Compliance with legal obligations: Providing guest data to authorities when required.
  • Legitimate interest: Improving our services and user experience.
  • User consent: For sending commercial communications.

4. Who We Share Your Data With

We may share your personal data with:

  • Service providers: Payment platforms, cleaning and maintenance companies, and booking management software.
  • Public authorities: Police, Civil Guard, or government entities in compliance with regulations.
  • Third parties with user consent: When necessary to enhance service quality.

We do not sell or transfer your data to third parties for commercial purposes outside our company.

5. Data Security

We implement technical and organizational security measures to protect your information from unauthorized access, loss, or alteration.

6. Data Retention

Your data will be stored:

  • As long as the contractual relationship lasts and for the time necessary to fulfill our legal obligations.
  • For the period required by applicable regulations for tax and administrative purposes.
  • For marketing communications until the user withdraws their consent.

7. User Rights

As a data subject, you can exercise the following rights:

  • Access: Know what data we hold about you.
  • Rectification: Request the correction of inaccurate data.
  • Erasure: Request the deletion of your data when no longer necessary.
  • Objection: Object to the processing of your data under certain circumstances.
  • Restriction of processing: Restrict the use of your data in specific cases.
  • Data portability: Request the transfer of your data to another provider.

To exercise these rights, please contact us at [email address].

8. Use of Cookies

We use cookies to enhance the user experience on our website. You can manage your preferences in our Cookie Notice.

9. Changes to this Policy

We reserve the right to modify this policy at any time. The updated version will be available on our website.

10. Contact

For any questions about this policy, you can reach us at:

📧 reservas@mallorcanorthvillas.com
📍 Calle Via Pollentia nº 34 Bajos